Tickets — SummitPSA

Rolling 30 days · Full scorecard → · Manage goals →

Open: 13 Critical priority: 8 Breaching soon: 0 Overdue: 0 SLA: 100.0%

My Tickets 0 Needs My Reply 0 Unassigned 0 All Tickets

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			Ticket	Title	Type	Company	Contact	Board	Assigned	SLA	Status	Age
			T-00003	Server disk space alert — 92% full	—	Brazos Manufacturing Co.	Robert Patel	Service Desk	MW	—	In Progress	7 days
			T-00001	Outlook not syncing on desktop	—	Lone Star Dental Group	James Hughes	Service Desk	JA	—	Open	1 day
			T-00004	Cannot connect to VPN from home	—	Pecan Street Architects	Linda Foster	Service Desk	ES	—	In Progress	10d
			T-00018	Email delivery delayed to client domain	—	Gulf Coast Logistics	David Brooks	Service Desk	RC	—	In Progress	52d
			T-00002	New hire workstation setup	—	Hill Country Law Partners	Maria Bennett	Service Desk	PN	—	Open	4 days
			T-00009	Laptop running very slowly	—	Capitol City Nonprofit	Brian Coleman	Service Desk	MW	—	Reopened	25d
			T-00015	Two-factor authentication rollout	—	Hill Country Law Partners	Maria Bennett	Service Desk	MW	—	Open	43d
			T-00017	Quarterly firewall firmware update	—	Pecan Street Architects	Linda Foster	Service Desk	DP	—	In Progress	49d
			T-00019	Onboard new accounting software Reply needed	—	Alamo Financial Advisors	Susan Murphy	Service Desk	JA	—	Waiting on Customer	55d
			T-00005	Printer offline in front office Reply needed	—	Gulf Coast Logistics	David Brooks	Service Desk	DP	—	Waiting on Customer	13d
			T-00006	Request: add user to Finance shared drive	—	Alamo Financial Advisors	Susan Murphy	Service Desk	RC	—	Waiting on 3rd Party	16d
			T-00016	Monitor not detected on docking station	—	Brazos Manufacturing Co.	Robert Patel	Service Desk	ES	—	Open	46d
			T-00020	Ransomware tabletop / security review	—	Trinity Health Clinics	Carlos Cole	Service Desk	PN	—	Waiting on 3rd Party	58d