| Role | Description | Agents | Type | Actions |
|---|---|---|---|---|
| Admin | Full access to all modules. Can manage users. | 0 | System | Edit |
| Billing | Contracts, invoices, finance, stock. | 1 | System | Edit |
| Dispatcher | Ticket assignment and scheduling board. | 1 | System | Edit |
| Manager | Service desk, CRM, projects, read-only finance. | 1 | System | Edit |
| Read Only | View-only access across all permitted modules. | 0 | System | Edit |
| Super Admin | Full unrestricted access. Only one allowed. | 1 | System | |
| Technician | Tickets, assets, KB, time tracking. | 3 | System | Edit |