Service boards

Boards organise tickets into queues for different teams and work types. Each ticket belongs to one board. Boards control portal visibility, default SLA policies, and agent access. Statuses, priorities and ticket types stay global.

New board

Service Desk Primary inbound support queue. All agents Portal ✓ Default 15 tickets

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Service Desk All agents Portal ✓ Default 0 tickets

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Managed Services All agents Portal ✓ 0 tickets

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Projects All agents Portal ✓ 0 tickets

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Internal All agents Portal ✗ 0 tickets

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Change Requests All agents Portal ✓ 0 tickets

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Escalations All agents Portal ✗ 0 tickets

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Drag to reorder. The order here determines the order boards appear in all ticket dropdowns and filters.