KPI Goals
System-wide defaults apply to every active agent. Per-agent overrides take precedence for individual users.
System defaults
Applied to all agents unless overridden below.
Per-agent goals
Agents with no overrides use the system defaults above.
| Agent | Role | Overrides | Actions |
|---|---|---|---|
|
DP
Dao Pham
|
Dispatcher | Using defaults | Edit goals |
|
ES
Elena Sokolova
|
Technician | Using defaults | Edit goals |
|
JA
Jordan Avery
|
Manager | Using defaults | Edit goals |
|
MW
Marcus Webb
|
Technician | Using defaults | Edit goals |
|
PN
Priya Nair
|
Technician | Using defaults | Edit goals |
|
RC
Ruth Castillo
|
Billing | Using defaults | Edit goals |