Sam Carter

Super Admin · Owner / Principal Consultant

0 Open tickets

0 Resolved this month

0h Hours this week

— SLA compliance

Personal information

Full name *

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Phone

Mobile

Job title

Department

Bio / about

Timezone

Default time entry type

Pre-fills the work type when logging time.

Default ticket priority

Pre-fills priority on the new ticket form.

Working hours — start

Working hours — end

Used on your personal schedule view and for SLA calculations.

Ticket conversation order

Order of replies in the staff ticket view.

Reply box position

Where the reply composer sits on the ticket.

Email signature

Appended to client-facing ticket replies. Plain text only.

Choose which events send you an email notification.

Ticket assigned to me When a ticket is assigned or reassigned to you

Client replied to my ticket When a contact or portal user adds a reply to one of your tickets

SLA warning on my tickets When a ticket assigned to you is within 2 hours of SLA breach

Mentioned in a note When someone @mentions you in an internal ticket note (future feature)

Email notifications require an outbound email account to be configured at Admin → Email Accounts.

Last sign-in Never recorded

Two-factor authentication ✗ Not enabled

Account status Active