Sam Carter

Super Admin · Owner / Principal Consultant

0 Open tickets

0 Resolved this month

0h Hours this week

— SLA compliance

Personal information

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Mobile

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Bio / about

Timezone

Default time entry type

Pre-fills the work type when logging time.

Default ticket priority

Pre-fills priority on the new ticket form.

Working hours — start

Working hours — end

Used on your personal schedule view and for SLA calculations.

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Appended to client-facing ticket replies. Plain text only.

Choose which events send you an email notification.

Ticket assigned to me When a ticket is assigned or reassigned to you

Client replied to my ticket When a contact or portal user adds a reply to one of your tickets

SLA warning on my tickets When a ticket assigned to you is within 2 hours of SLA breach

Mentioned in a note When someone @mentions you in an internal ticket note (future feature)

Email notifications require an outbound email account to be configured at Admin → Email Accounts.

Last sign-in Never recorded

Two-factor authentication ✗ Not enabled

Account status Active