Time approval queue 25 pending
Jordan Avery (5 entries)
| Date | Ticket | Description | Type | Duration | Bill | Actions |
|---|---|---|---|---|---|---|
| Mon 09 Nov | T-00001 | Initial triage — Outlook not syncing on desktop | Remote Support | 15m | ||
| Thu 22 Oct | T-00007 | Initial triage — Microsoft 365 license renewal | Remote Support | 15m | ||
| Sun 04 Oct | T-00013 | Initial triage — Wi-Fi dropping in warehouse | Remote Support | 45m | ||
| Sun 04 Oct | T-00013 | Resolution work — Wi-Fi dropping in warehouse | Remote Support | 30m | ||
| Wed 16 Sep | T-00019 | Initial triage — Onboard new accounting software | Remote Support | 45m |
Priya Nair (5 entries)
| Date | Ticket | Description | Type | Duration | Bill | Actions |
|---|---|---|---|---|---|---|
| Fri 06 Nov | T-00002 | Initial triage — New hire workstation setup | Remote Support | 15m | ||
| Mon 19 Oct | T-00008 | Initial triage — Phishing email reported by staff | Remote Support | 45m | ||
| Thu 01 Oct | T-00014 | Initial triage — Migrate file share to SharePoint | Remote Support | 30m | ||
| Thu 01 Oct | T-00014 | Resolution work — Migrate file share to SharePoint | Onsite | 1h 30m | ||
| Sun 13 Sep | T-00020 | Initial triage — Ransomware tabletop / security review | Remote Support | 45m |
Marcus Webb (3 entries)
| Date | Ticket | Description | Type | Duration | Bill | Actions |
|---|---|---|---|---|---|---|
| Tue 03 Nov | T-00003 | Initial triage — Server disk space alert — 92% full | Remote Support | 45m | ||
| Fri 16 Oct | T-00009 | Initial triage — Laptop running very slowly | Remote Support | 30m | ||
| Mon 28 Sep | T-00015 | Initial triage — Two-factor authentication rollout | Remote Support | 1h |
Elena Sokolova (4 entries)
| Date | Ticket | Description | Type | Duration | Bill | Actions |
|---|---|---|---|---|---|---|
| Sat 31 Oct | T-00004 | Initial triage — Cannot connect to VPN from home | Remote Support | 45m | ||
| Tue 13 Oct | T-00010 | Initial triage — Setup conference room AV for Monday | Remote Support | 30m | ||
| Tue 13 Oct | T-00010 | Resolution work — Setup conference room AV for Monday | Remote Support | 30m | ||
| Fri 25 Sep | T-00016 | Initial triage — Monitor not detected on docking station | Remote Support | 15m |
Dao Pham (4 entries)
| Date | Ticket | Description | Type | Duration | Bill | Actions |
|---|---|---|---|---|---|---|
| Wed 28 Oct | T-00005 | Initial triage — Printer offline in front office | Remote Support | 45m | ||
| Sat 10 Oct | T-00011 | Initial triage — Backup job failed overnight | Remote Support | 45m | ||
| Sat 10 Oct | T-00011 | Resolution work — Backup job failed overnight | Remote Support | 30m | ||
| Tue 22 Sep | T-00017 | Initial triage — Quarterly firewall firmware update | Remote Support | 15m |
Ruth Castillo (4 entries)
| Date | Ticket | Description | Type | Duration | Bill | Actions |
|---|---|---|---|---|---|---|
| Sun 25 Oct | T-00006 | Initial triage — Request: add user to Finance shared drive | Remote Support | 45m | ||
| Wed 07 Oct | T-00012 | Initial triage — Password reset for terminated employee | Remote Support | 15m | ||
| Wed 07 Oct | T-00012 | Resolution work — Password reset for terminated employee | Onsite | 1h | ||
| Sat 19 Sep | T-00018 | Initial triage — Email delivery delayed to client domain | Remote Support | 45m |