Ticket Statuses
Manage the statuses available on tickets. Each status has an SLA behaviour (Active / Paused / Resolved) and can be customised with a name and colour. System statuses cannot be deleted but can be renamed. Drag rows to reorder.
Statuses
Open
Active
Active
4 tickets
In Progress
Active
Active
4 tickets
Waiting on Customer
Paused
Active
2 tickets
Waiting on 3rd Party
Paused
Active
2 tickets
Scheduled
Paused
Active
1 tickets
On Hold
Paused
Active
1 tickets
Resolved
Resolved
Active
2 tickets
Closed
Resolved
Active
3 tickets
Reopened
Active
Active
1 tickets
Merged
Resolved
Active
0 tickets