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Sam Carter Super Admin

Live preview build — flat $79/tech, everything included — data resets nightly. Give feedback

New time-based rule

0:00:00 Timer

New ticket
New company
New contact
New invoice

Recent activity

System Seeded — demo@summitpsa.com

6h ago

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Sam Carter Super Admin

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New time-based rule

Rule name *

Description

Time condition

Condition type

Days

Day type

Target status (required for "Time in status")

Scope (optional)

Leave all empty to evaluate every open ticket.

Boards

Change Requests Escalations Internal Managed Services Projects Service Desk Service Desk

Priority

Critical High Medium Low

Source

Portal Email Phone Chat Agent

Actions (run in order)

Actions run in order. If one fails, later actions still attempt to run.

Configure action:

New status

New priority

Move to board

Assign to agent

Internal note

Subject Body

Message

Message

Audit log message

Fire once per state entry — prevents the same rule from firing every day. Resets when the ticket's relevant state changes.

Rule is active

Cancel

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Quick actions

New ticket New company New contact New asset New KB article Log time

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