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Edit — Stale ticket alert

System rule — you can edit it but not delete it.

Time condition
Scope (optional)

Leave all empty to evaluate every open ticket.

Actions (run in order)
{"message": "No activity on this ticket for 5 business days. Please review."}
{"note": "Stale ticket alert: no agent activity for 5+ business days."}

Actions run in order. If one fails, later actions still attempt to run.

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