By ticket volume
Details
| Company | Tier | Tickets | Critical | High | Hours | SLA breaches |
|---|---|---|---|---|---|---|
| Lone Star Dental Group | Gold | 3 | 0 | 1 | 2.2 | 0 |
| Pecan Street Architects | Silver | 2 | 0 | 1 | 1.0 | 0 |
| Cypress Creek Schools | Silver | 2 | 0 | 0 | 1.2 | 0 |
| Gulf Coast Logistics | Gold | 2 | 0 | 1 | 1.5 | 0 |
| Sundance Outfitters | Bronze | 2 | 0 | 2 | 1.2 | 0 |
| Hill Country Law Partners | Gold | 2 | 0 | 0 | 1.2 | 0 |
| Alamo Financial Advisors | Gold | 2 | 0 | 0 | 1.5 | 0 |
| Rio Grande Foods | Silver | 2 | 0 | 0 | 1.0 | 0 |
| Brazos Manufacturing Co. | Silver | 2 | 1 | 0 | 1.0 | 0 |
| Trinity Health Clinics | Silver | 2 | 0 | 0 | 1.0 | 0 |