Ticket Aging — SummitPSA

12

Open tickets

0

Overdue SLA

All

2-7 days: 2

8-14 days: 3

15-30 days: 1

30+ days (critical): 6

Open tickets

#	Title	Company	Agent	Priority	Age	Bracket
T-00020	Ransomware tabletop / security review	Trinity Health Clinics	Priya Nair	Low	59 days	30+ days (critical)
T-00019	Onboard new accounting software	Alamo Financial Advisors	Jordan Avery	Medium	56 days	30+ days (critical)
T-00018	Email delivery delayed to client domain	Gulf Coast Logistics	Ruth Castillo	High	53 days	30+ days (critical)
T-00017	Quarterly firewall firmware update	Pecan Street Architects	Dao Pham	Medium	50 days	30+ days (critical)
T-00016	Monitor not detected on docking station	Brazos Manufacturing Co.	Elena Sokolova	Low	47 days	30+ days (critical)
T-00015	Two-factor authentication rollout	Hill Country Law Partners	Marcus Webb	Medium	44 days	30+ days (critical)
T-00006	Request: add user to Finance shared drive	Alamo Financial Advisors	Ruth Castillo	Low	17 days	15-30 days
T-00005	Printer offline in front office	Gulf Coast Logistics	Dao Pham	Low	14 days	8-14 days
T-00004	Cannot connect to VPN from home	Pecan Street Architects	Elena Sokolova	High	11 days	8-14 days
T-00003	Server disk space alert — 92% full	Brazos Manufacturing Co.	Marcus Webb	Critical	8 days	8-14 days
T-00002	New hire workstation setup	Hill Country Law Partners	Priya Nair	Medium	5 days	2-7 days
T-00001	Outlook not syncing on desktop	Lone Star Dental Group	Jordan Avery	High	2 days	2-7 days