New service

Identity

Name *

Description

Visibility

🌍 Public All portal users at all companies can see and submit this. 🔒 Decision Makers Only Only contacts marked as Primary or Decision Maker. 🏢 Company-specific Only assigned companies (configure on the assignments page).

Ticket defaults

Priority

Ticket category

Auto-assign agent

Sort order

Default classification

Pre-fills Type / Subtype / Item on tickets created via this service.

Type

Subtype

Item

Status

Service is active and visible in the portal

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